Inbound Ring Group Calls

Endpoint: GET /reporting/ring-group/inbound-calls

---

Request

Headers

Header	Value
Access-Token	{access_token}
Content-Type	application/json

Body

{
  "dateFrom": "2021-03-01",
  "dateTo": "2021-03-03",
  "dispositionIds": [
    1,
    2
  ],
  "queueIds": [
    1,
    2
  ]
}

---

Response (200 OK)

{
  "1": {
    "queueId": 1,
    "queueName": "RingGroup 1",
    "totalIncoming": 43,
    "totalAnswered": 4,
    "totalAfterHours": 0,
    "totalAbandoned": 12,
    "totalShortAbandoned": 1,
    "totalCallback": 25,
    "totalOverflowedToVoicemail": 0,
    "totalOverflowedToExternalNumber": 0,
    "totalTransferred": 0,
    "totalTalkTime": 138,
    "totalWrapUpTime": 348910,
    "totalCallTime": 349048,
    "dispositions": []
  },
  "2": {
    "queueId": 2,
    "queueName": "RingGroup 2",
    "totalIncoming": 43,
    "totalAnswered": 4,
    "totalAfterHours": 0,
    "totalAbandoned": 12,
    "totalShortAbandoned": 1,
    "totalCallback": 25,
    "totalOverflowedToVoicemail": 0,
    "totalOverflowedToExternalNumber": 0,
    "totalTransferred": 0,
    "totalTalkTime": 111,
    "totalWrapUpTime": 222,
    "totalCallTime": 333,
    "dispositions": []
  }
}