Call Abandoned

---

Request

Headers

Header	Value
Content-Type	application/json

Body (example: all fields)

{
  "id": 123,
  "type": "inbound",
  "startedDate": "2026-01-13T10:15:30+02:00",
  "endedDate": "2026-01-13T10:17:05+02:00",
  "duration": 95,
  "talkTime": 80,
  "waitingTime": 12,
  "tags": [
    "vip",
    "refund"
  ],
  "call_type": "inbound_ring_group",
  "call_recordings": [
    "example.com/api/call/recording/555"
  ],
  "number": {
    "id": 10,
    "number": "+12025550100",
    "numberWithAlias": "+12025550100 (Support)",
    "alias": "Support"
  },
  "campaign": "Winter Promo",
  "external_numbers": [
    {
      "number": "+12025550999 (Sales ext)",
      "is_any_transfer": false
    }
  ],
  "transfer_details": {
    "transfer_talk_time": 32,
    "number": "+12025550999"
  },
  "abandoned": 0,
  "sub_type": "(Support)Handled",
  "ringGroup": {
    "id": 7,
    "name": "Support"
  },
  "disposition": {
    "id": 3,
    "code": "SALE",
    "note": "Converted"
  },
  "contact": {
    "id": 44,
    "firstName": "John",
    "lastName": "Doe",
    "email": "[email protected]",
    "phone": "+12025550123",
    "createDate": "2025-10-01T12:00:00+02:00",
    "additionalFields": {
      "customerType": "premium"
    },
    "integrations": {
      "activeCampaign": {
        "customerId": "ac_123"
      }
    }
  },
  "agents": [
    {
      "id": 5,
      "name": "Agent A",
      "action": "Answered",
      "type": "Normal call"
    },
    {
      "id": 8,
      "name": "Agent B",
      "action": "Contact hangup",
      "type": "Transfer Call"
    }
  ]
}

---

Body (example: some fields missing / empty)

{
  "id": 124,
  "type": "outbound",
  "startedDate": "2026-01-13T11:00:00+02:00",
  "endedDate": "",
  "duration": 0,
  "talkTime": 0,
  "waitingTime": 0,
  "tags": [],
  "call_type": "outbound",
  "call_recordings": [],
  "number": {},
  "campaign": "",
  "external_numbers": [],
  "transfer_details": {},
  "abandoned": 0,
  "sub_type": "Not Answered"
}